Basecamp Online Agenda

Below you’ll find important information and step-by-step instructions to help you prepare for go-live and beyond.

Date : October 26^th & 27^th, 2026
Venue : Rogers Place | 10220 104 Ave NW, Edmonton, AB T5J 0H6

OCTOBER 25

Arrival to Edmonton

OCTOBER 26
Time	Session	Speaker
8:00 – 8:35 AM	Breakfast	ALL
8:35 – 8:45: AM	Value Story	Karl Ducasi, Hospitality Manager
8:45 – 9:30 AM	Vision 2030 & Setting the Course for Hospitality Excellence
	Welcome	Angela Grottoli, COO
	Intro of Speaker	Karim Kassam, Co-Founder & Principal
9:30 – 10:30 AM	The Business of Belonging: Building a Culture of Exceptional Hospitality	Mo Jessa, Earls
10:30 – 10:45 AM	Break
10:45 – 10:50 AM	Intro to Optima Way	Farid Damji, Co-Founder & Principal
10:50 – 11:50 AM	The Optima Way: Let Us Welcome You Home	Todd Ketteringham, Senior Director, Operations Marie Concepcion, Regional Operations Manager
11:50 – 12:35 PM	Hospitality Excellence Framework and Unreasonable Hospitality	Rajeev Arora, Director Hospitality Bhushan Negi, Regional Manager, Hospitality Ryan Marvin, Operations Co-op
12:35 – 1:35 PM	Lunch
1:35 – 2:35 PM	Stronger Together: Leadership, Teamwork and a Culture of Service	Drew Coles, President N49
2:35 – 2:40 PM	Wrap-Up

OCTOBER 27
Time	Session	Description
8:00 – 8:30 AM	Breakfast
8:30 – 8:45 AM	Value Story	Nitin Sachdeva, Food Services Manager
8:50 – 9:00 AM	Opening	Nimeera Shamji, Head of Resident Services
9:00 – 10:00 AM	More Time for What Matters: Creating Kitchen Efficiencies That Elevate the Resident Experience	Letitia Rowley, Nutritional Resource Centre Manager at Gordon Food Service
10:00 – 10:25 AM	NAT Presentation
10:25 – 10:40 AM	Break
10:40 – 11:25 AM	SPARK: Your Wellness Your Way	Rajeev Arora, Director Hospitality Bhushan Negi, Regional Manager, Hospitality Ryan Marvin, Operations Co-op (Hospitality)